I team up with product managers and engineers to turn ideas into real products that solve user
problems. I help plan features, guide how they work, and measure success to meet both user needs
and business goals.
I create easy-to-use and accessible interfaces that look good and work well on different devices.
I build design systems that help teams stay consistent and deliver better experiences faster.
I map the entire customer journey across digital and physical channels to find and fix problems.
I work with teams like operations, support, and legal to connect all parts of the service and
make the experience smooth and effective.