Challenge

My client was in the process of improving their digital app offering. I was requested to design complex workflows for multi-user access and advanced feature requests.

Approach

I mapped out process workflows and produced wireframes based on existing UI components. Working with a small team of developers, I described in detail feature requirements and reviewed the quality of implemented changes.

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Outcome

For each part of the journey, we provided an indication for the potential value for digitalisation. This enabled the client to make decisions on where to introduce new technology to complement the sales process.

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